The Orange Sky Australia mobile laundry service is not just about washing and drying clothes, says volunteer Shaylee De Lange.
For its homeless clientele, it’s also the chance for positive and genuine connection with dedicated and attentive volunteers.
“It’s important to let their voices be heard,” she said.
Ms De Lange is service manager for the Melbourne South East region, which recently celebrated its 5000th load of washing in just three years.
She still joins in the shifts, about 10 stops a week in the area including Dandenong, Doveton, Narre Warren, Cranbourne, Pakenham, Chelsea and Frankston.
A lot of women escaping domestic violence have been arriving lately.
One weekly visitor, who lived in her car, started with nothing but a small pile of clothes. Gradually the amount of clothes have grown, and short-term accommodation has been found.
The brightness has returned to the woman’s face, Ms De Lange says.
The laundry is also an important link to other services, such as housing, free showers and food.
Beside her volunteering, Ms De Lange works with a City of Casey community centre and organises the affordably-priced Doveton Show.
She started at Orange Sky while studying a diploma in international development.
She came to understand that homelessness was not just an issue overseas but also in Australia, she says. She also learnt a lot on the job by listening to others.
“Joining Orange Sky was one of the best things I’ve ever done.
“I’ve learnt that it’s not just about giving back but allowing people who are struggling to have a voice.”
Ms De Lange looks at some of the gaps in human services – such as a shortage of affordable housing and mental health services.
Many of Orange Sky’s clients have long waits for mental health treatment, as well as drug and alcohol services.
Without permanent fixed addresses, they also can’t claim any welfare benefits.
“A lot of people don’t listen to what their issues and concerns are.
“A lot of programs got up with funding from the government or organisations – but they don’t go to the needs and issues that they’re facing.”
To find out more about Orange Sky go to orangesky.org.au
